Payment FAQ and Tips

Session Timed Out

  • The most current information seems to be that cookies and holding information that tell the payment system that the payment (access to the payment system) has been too long — as mentioned below, it has a very short window — we have had success recommending that users refresh their web pages and clear the cache (cookies)on the browser.  If you’re not sure how to clear your browser’s cache you can follow the steps in this guide based on your device and what browser you use..
  • Online payment seems to work better on some browsers than others.  Safari seems to have more problems than others.
  • Our payment systems times out quickly (usually within 30 seconds so have your payment information ready.
  • Some school district servers block our payment system.

Contact us if you continue to have trouble even after changing computers, servers and browsers.